Refund Policy

This Refund Policy explains how refunds, cancellations, and renewals work for Train Fondo (the "Service"), operated by Highmoon Works Inc. ("Highmoon", "we", "us", or "our"). It forms part of, and should be read with, our Terms of Service. Where this policy and the Terms both address refunds, this policy controls.

1. 30-day money-back guarantee

If you are a new subscriber, you can get a full refund of your first payment by requesting it within 30 days of that first charge. This applies to both the monthly and the annual plan, and you do not need to give a reason. The guarantee is a one-time offer that covers your first subscription only. It does not apply to a resubscription after a previous cancellation, or to more than one account associated with the same person or payment method, and we may decline or reverse any refund we reasonably determine to be abusive or fraudulent.

2. Cancellation

You can cancel at any time from your account, under Settings, then Account, or through the customer portal. Cancellation stops future charges. Your access continues until the end of the period you have already paid for. Cancelling on its own does not trigger a refund of the current period: outside the 30-day guarantee above, we do not provide prorated or partial-period refunds, and you keep access until that period ends.

3. Renewals

Your subscription renews automatically at the end of each billing period, monthly or annual, until you cancel. Renewal payments are not refundable once the 30-day guarantee on your first charge has passed. To avoid being charged for the next period, cancel before your renewal date. You can see your renewal date in your account at any time.

4. EU and UK customers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase of digital services within 14 days. Our 30-day money-back guarantee meets or exceeds that right, and it applies in addition to any rights you have under local law. Nothing in this policy limits your statutory consumer rights.

5. How to request a refund

In most cases you do not need to contact anyone. Cancel within the 30-day window from Settings, then Account (or the customer portal), and if your account qualifies the refund is issued automatically, with no need to email us. Refunds are returned to your original payment method, and typically appear within 5 to 10 business days, depending on your bank or card issuer. If you have any trouble or a question about a refund, email support@highmoonworks.com and we will help.

6. Payments and billing

Payments are processed by Stripe. For your subscription, Stripe acts as the merchant of record and calculates, collects, and remits any applicable sales tax or VAT based on your location. Train Fondo is operated by Highmoon Works Inc.. Subscription charges typically appear on your statement as "TRAIN FONDO".

7. Changes to this policy

We may update this Refund Policy from time to time. If we make a material change, we will update the effective date above and, where appropriate, notify you. The policy that applied when you were charged governs that charge.

Questions about this policy? Email support@highmoonworks.com.